Privacy Policy

01 Introduction

Auto ISP Billing (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ISP billing and management software platform.

By using Auto ISP Billing, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

02 Information we collect

We collect several types of information to provide and improve our services:

2.1 Personal information

• Account information: Name, email address, phone number, company details, billing address
• Customer data: Customer names, addresses, contact information, service plans, payment history
• Payment information: Credit card details, bank account information, UPI IDs (processed securely through payment gateways)
• Technical data: IP addresses, browser type, device information, login timestamps

2.2 Usage information

• Service usage patterns and bandwidth consumption
• Transaction history and billing records
• Support tickets and communication logs
• System logs and error reports

2.3 Network integration data

• MikroTik router configurations and connection logs
• RADIUS server authentication records
• Network performance metrics

03 How we use your information

We use the collected information for the following purposes:

• Service delivery: To provide ISP billing, customer management, and automated invoicing services
• Payment processing: To process payments, generate invoices, and manage subscriptions
• Communication: To send service notifications, billing reminders, and support responses via SMS, WhatsApp, and email
• Network management: To integrate with MikroTik, RADIUS, and other network equipment for service provisioning
• Analytics: To generate reports, analyse usage patterns, and improve service quality
• Security: To detect fraud, prevent unauthorised access, and ensure platform security
• Legal compliance: To comply with applicable laws, regulations, and legal processes

04 Data sharing and disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service providers

• Payment gateways: Razorpay, PayU, CCAvenue for payment processing
• SMS/WhatsApp providers: For sending notifications and alerts
• Email services: For transactional emails and invoices
• Cloud hosting: For data storage and platform hosting

4.2 Legal requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

05 Data security

We implement industry-standard security measures to protect your information:

• Encryption: 256-bit SSL/TLS encryption for data transmission
• Access controls: Role-based access with multi-factor authentication
• Secure storage: Encrypted database storage with regular backups
• Network security: Firewall protection and intrusion detection systems
• Regular audits: Periodic security assessments and vulnerability testing

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

06 Data retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active accounts: Data retained while your account is active
• Billing records: Retained for 7 years as per tax regulations
• Transaction logs: Retained for 3 years for audit purposes
• Deleted accounts: Personal data deleted within 90 days of account closure (except legally required records)

07 Your rights and choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict processing: Limit how we use your information

To exercise these rights, contact us at support@autoispbilling.com.

08 Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for platform functionality and security
• Session cookies: To maintain your login session
• Analytics cookies: To understand usage patterns and improve services

You can control cookies through your browser settings, but disabling them may affect platform functionality.

09 Third-party links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10 Children’s privacy

Auto ISP Billing is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11 International data transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on the platform

Your continued use of Auto ISP Billing after changes constitutes acceptance of the updated policy.

13 Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14 Compliance

Auto ISP Billing complies with applicable data protection laws and regulations, including:

• Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Payment Card Industry Data Security Standard (PCI DSS)