Frequently Asked Questions

Auto ISP Billing is a comprehensive software-as-a-service (SaaS) platform designed specifically for Internet Service Providers (ISPs). It automates billing, customer management, payment collection, invoice generation, and integrates with network equipment like MikroTik, RADIUS, Cisco, and Ubiquiti. The platform helps ISPs streamline operations, reduce manual work, and improve customer satisfaction.

Getting started is easy! Simply request a demo from our homepage, and we’ll set up a 14-day free trial account for you. No credit card required. During the trial, you’ll have access to all features with a limit of 10 test customers. Our support team will guide you through the setup process and help you import your existing customer data.

No! Auto ISP Billing is designed to be user-friendly and intuitive. While some technical knowledge helps with network integrations (MikroTik, RADIUS), the core billing and customer management features are easy to use. We provide comprehensive documentation, video tutorials, and dedicated support to help you every step of the way.

Yes! We support bulk import of customer data via Excel/CSV files. You can import customer details, plans, payment history, and more. Our support team can assist you with data migration to ensure a smooth transition from your current system.

Yes! We offer a 14-day free trial with full access to all features. The trial is limited to 10 test customers and doesn’t require any payment information. You can explore all features, test integrations, and see if Auto ISP Billing is the right fit for your business before committing to a paid plan.

We offer flexible subscription plans based on your customer count:

• Starter: Up to 100 customers
• Growth: Up to 500 customers
• Professional: Up to 2,000 customers
• Enterprise: Up to 5,000 customers
• Unlimited: No customer limit

All plans include full features. You can upgrade or downgrade anytime based on your needs.

We accept all major payment methods including Credit/Debit Cards, Net Banking, UPI, and Digital Wallets through our integrated payment gateways (Razorpay, PayU, CCAvenue). All payments are processed securely with 256-bit SSL encryption.

No, GST is additional and calculated based on your location. The applicable GST rate will be shown during checkout before payment. We provide GST-compliant invoices for all transactions.

Yes, you can cancel your subscription anytime through your account settings. Cancellation takes effect at the end of your current billing period. You’ll retain access until the paid period expires. We offer a 30-day money-back guarantee for first-time subscribers.

Yes! We offer a 30-day money-back guarantee for first-time subscribers. If you’re not satisfied within the first 30 days, you can request a full refund. Please see our Refund Policy for complete details.

Auto ISP Billing includes comprehensive features:

• Customer Management & CAF Processing
• Automated Billing & Invoice Generation
• Payment Gateway Integration (Razorpay, PayU, CCAvenue)
• SMS & WhatsApp Notifications
• MikroTik, RADIUS, Cisco, Ubiquiti Integration
• Customer Self-Service Portal
• Employee Management & GPS Tracking
• Automated Renewal & Expiry Management
• Reports & Analytics Dashboard
• Transaction History & Revenue Tracking
• Support Ticket System
• Plan & Locality Management

Yes! Auto ISP Billing integrates with major payment gateways (Razorpay, PayU, CCAvenue) to enable online payments. Customers can pay via credit/debit cards, UPI, net banking, and wallets. Payment links can be sent via SMS, WhatsApp, or email. Payments are automatically recorded and invoices are generated instantly.

Yes! Auto ISP Billing supports automated SMS and WhatsApp notifications for:

• Payment reminders and due-date alerts
• Payment confirmation receipts
• Service expiry notifications
• New connection activation
• Invoice delivery
• Custom promotional campaigns

You can customise message templates and schedule automated campaigns.

Absolutely! Auto ISP Billing automatically generates professional GST-compliant invoices for all transactions. Invoices can be sent via email, SMS, or WhatsApp. You can customise invoice templates with your company logo, bank details, and terms. Invoices are available in PDF format for download and printing.

Yes! The platform includes comprehensive employee management features:

• Create employee accounts with role-based permissions
• GPS-based location tracking for field employees
• Assign customers to specific employees
• Track employee performance and collections
• Monitor employee login activity
• Restrict access to sensitive features

Yes! Auto ISP Billing seamlessly integrates with MikroTik routers via API. You can:

• Automatically create/delete PPPoE users
• Enable/disable customer connections based on payment status
• Apply speed limits and bandwidth restrictions
• Monitor real-time connection status
• Sync customer data with MikroTik user database

Our support team can help you set up the integration.

Yes! Auto ISP Billing supports RADIUS server integration for authentication and accounting. You can manage RADIUS users, track bandwidth usage, enforce data limits, and automatically disconnect users based on payment status. The platform works with FreeRADIUS and other standard RADIUS implementations.

Auto ISP Billing supports integration with:

• MikroTik: Full API integration
• RADIUS: Authentication and accounting
• Cisco: Basic integration via SNMP
• Ubiquiti: UniFi controller integration
• pfSense: Captive portal integration

Contact our support team for specific integration requirements.

Auto ISP Billing comes with pre-integrated payment gateways (Razorpay, PayU, CCAvenue). You can configure your own merchant accounts with these gateways. If you need integration with a different payment gateway, please contact our support team to discuss custom integration options.

We provide comprehensive support through multiple channels:

• Email Support: Available for all plans (24-hour response)
• Phone Support: Available for Professional and Enterprise plans
• WhatsApp Support: Quick response for urgent issues
• Documentation: Comprehensive guides and tutorials
• Video Tutorials: Step-by-step video guides
• Priority Support: 4-hour response for Enterprise plans

Our support team is available Monday to Saturday, 10:00 AM to 7:00 PM IST. Email and WhatsApp support requests received outside business hours will be responded to on the next business day. Emergency support for critical issues is available via WhatsApp 24/7 for Enterprise plan customers.

Yes! We provide comprehensive onboarding training for all new customers:

• Initial setup and configuration walkthrough
• Video tutorials for all major features
• Documentation and user guides
• One-on-one training sessions (Enterprise plans)
• Ongoing support for questions and issues

Absolutely! We take data security very seriously:

• Encryption: 256-bit SSL/TLS for all data transmission
• Secure Storage: Encrypted database storage
• Daily Backups: Automated daily backups with 30-day retention
• Disaster Recovery: Multiple backup locations for redundancy
• Access Control: Role-based access with multi-factor authentication
• Compliance: PCI DSS compliant for payment data

Yes! You own your data and can export it anytime in standard formats (CSV, Excel, PDF). Upon account cancellation, you have 30 days to export all your data before it’s permanently deleted. We provide easy-to-use export tools for customer data, billing records, transaction history, and reports.