What will be deleted
When your request is processed, the following information is permanently removed from our active systems within 7 working days:
| Data category | Deleted | Retained (legal obligation) |
|---|---|---|
| Account profile (name, email, mobile, address, customer ID, username, password) | Yes | — |
| KYC documents and profile photographs | Yes | — |
| Saved UPI / payment preferences inside the app | Yes | — |
| Service tickets, complaints, complaint attachments | Yes | — |
| Push-notification tokens, biometric flags | Yes | — |
| Login activity, crash logs, device fingerprints | Yes | — |
| Plan / usage history | Yes | — |
| Invoices and payment transaction records | Anonymised (PII removed, anonymous billing row retained) | 7 years — required by Indian Income Tax Act & GST law |
Heads-up: deletion is permanent and irreversible. You will lose access to past invoices and complaint history. If you only want to stop receiving notifications, ask your ISP to mark you "Opted out" instead.
Submit deletion request
Fill the form below. We will email you within 1 working day to verify your identity (so nobody else can request deletion of your account), then process the deletion within 7 working days.
Prefer email or in-app?
You can also request deletion through any of these channels — all routes reach the same support team:
- Email: support@autoispbilling.com — include your full name, registered mobile and customer ID.
- Inside the mobile app: tap More → Contact Us and call or email your ISP directly. Ask them to raise an "account deletion" ticket on your behalf.
- By post: Auto ISP Billing, Data Protection Officer, Tikamgarh, Madhya Pradesh, India.
What happens after you submit
- You receive an automated confirmation email immediately.
- Within 1 working day, our support team emails you a verification link.
- Once verified, your account is deleted within 7 working days.
- Anonymised financial records (invoices and payments) are retained for 7 years as required by Indian tax law — these contain no personally identifiable information after deletion.
- You receive a final confirmation email when deletion is complete.